ATTENTION ATLANTA, IDAHO
1/10/2022, All service were repaired for the Atlanta exchange on Sunday morning 01/09/2022. If any customers are still having issues please call our office at 888-366-7821. Again RTI apologizes for any inconvenience this outage may have caused our customers.
reports indicate that the next window of opportunity to install the batteries
would be Sunday, 1/9/2022 or Monday, 1/10/2022.
Replacement batteries were ordered for the microwave. Replacement
batteries are available for installment. RTI is waiting for a break in
weather broke and a crew was flown to the microwave on Trinity Mountain to
resolve the situation. When the crew arrived the wind was blowing and the
snow was too deep, snow poles indicated 20’ of snow, for the helicopter to
land. The crew did depart the helicopter to work on the microwave.
The crew tested the batteries and it found that the batteries had been without
a charge for so many days that new batteries would have to be installed.
The crew loaded the helicopter and flew back to Prairie.
local, long distance and broadband service has been interrupted in the 208-864,
Atlanta, ID exchange due to inclement weather.
ATTENTION WASHINGTON CUSTOMERS:
**UPDATE: Phone & Internet has been restored. Please accept our apology. If you are still having issues please don’t hesitate to contact a customer service representative toll free at 888.636.2840 or 888.366.7821
ATTENTION WASHINGTON CUSTOMERS
**UPDATE: RTI received an update that the internet and phone lines will not be restored until later tonight OR even tomorrow. Technicians are still working on splicing the fiber cut, but they have ran into some power problems and it has delayed things a bit. Once again we apologize for the any inconvenience this is causing our customers.
Broadband/Internet service and some landlines are temporarily ‘out-of-service’. There are technicians working non-stop to restore service. The cause of the issue is there was a 288 fiber cut on our backbone provider. Technicians have been working all night to try to get it fixed. At this time we do not have an ETA of when service will be restored. RTI will try to keep our customers updated as we hear from our provider.
RTI understands that remote work is crucial at this time and is diligently working to resolve the outage issue. Please accept our apology. If you have any questions, please don’t hesitate to contact a customer service representative toll free at 888.636.2840 or 888.366.2840.