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Questions about DSL Internet service:
Q. What is DSL service?
A. DSL provides high-speed connection to the Internet over a single
pair of copper phone lines. It breaks the circuit into tow parts- a voice channel
for normal phone use such as voice calls, faxes etc and a dedicated data channel
for high-speed access to the Internet.
Q. How do I set up my e-mail?
A. Click here
for instructions.
Q. How do I hook up multiple computers or laptop?
A. Yes. Using a DSL wireless router, which you can purchase from
most computer electronics store, you can connect up to ? computers to DSL service.
Q. How do I access my e-mail account from other places?
A. You can access your e-mail while you are away from home or office
by going to webmail.rtci.net and enter your username and password and you can then
access your e-mail.
Q. What can affect my DSL connection speed?
A. Unusually heavy Internet traffic, the condition of your telephone
lines, and the distance of your home from the Rural telephone company's central
switching station affect and vary your DSL speed.
Q. What do I do if I cannot connect to the Internet?
A. If you have trouble logging in or trouble with accessing your
e-mail, call our Technical support number toll free at 1-888-256-9701. Technical
Support is available 24/7.
Q. Are there limitations I need to be aware of?
A. DSL services can only run over certain phone lines and usually
you need to be within 15,000 feet of a phone company central office to get the service.
All lines for DSL service will have to be tested – “qualified” in phone company
lingo – for use with DSL equipment.
The availability is dependent entirely on what nature of the individual lines that
connect your location to the Rural Telephone switching office. It is possible –
indeed, this will happen – that two people living next door to each other will find
themselves in a situation where one can get DSL service and the other can’t.
Q. What happens if I order DSL service?
A. The first thing that needs to happen is to inform Rural Telephone
Company that you want DSL service. You can do this by contacting the home office
at (208) 366-2614 or 888-366-7821.
Rural Telephone Co will then test your phone lines to see if they qualify. If your
lines qualify, then a tentative installation date will be set.
Then all you need to do is sit back and wait for your DSL line to be activated.
Q. Having DSL at home or office is great, but sometimes I
need to access my email from other places. Can I do that?
A. Yes, there is. All you need to do is access the web and go to
webmail.rtci.net and enter your username and password and you can
then access your email.
Q. I have an existing Rural Telephone Co account. Will I have to change my usernames/passwords
or email address?
A. If you have an existing account, all of your current usernames/passwords
and other account details remain the same.
Q. DSL modems aren’t really modems, are they?
A. No they’re not. People call them DSL “modems” because the term
describes the gear in ways people understand today.
Actually, the DSL equipment is a network termination device with
a micro-router inside. It doesn’t really make calls the way a traditional modem
does. Nor can it be used to place calls to a traditional modem.
The DSL micro-router is used to connect only to another DSL device. And that device
carries traffic back to us and, from there, out onto the Internet.
Q. Will I have a static IP address?
A. In most cases, NO. Basic, client-side DSL has IP addresses assigned
using Dynamic Host Configuration Protocol (DHCP). With DHCP, IP addresses are assigned
out of a pool of available addresses. Thus you may get a different IP address every
time you connect.
For most people, this is the preferred approach, because it is invisible to you
and requires no special set-up on your end.
However, in a few cases people or companies might require a static IP address. In
those cases, server-enabled DSL will be required.
Q. Does my DSL Account come with personal webspace?
A. Yes.
Q. How Do I Setup my personal webspace?
A. Click Here to view setup instructions.
Questions about Dial-up Internet service:
Q. How do I setup email?
A. Click here
for instructions.
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